CREFCOA Privacy Policy

CREFCOA, a commercial real estate finance company and financial intermediary, is committed to protecting and safeguarding your privacy. Our policy is to protect your personal and financial information with rigid security measures. We do not sell, give away, or provide your information to any unrelated third party for their use.

CREFCOA's main delivery channel is through the Internet and thus certain privacy related issues may be of concern to you. Because we want you to obtain information related to your commercial commercial mortgage or apartment loan from CREFCOA with confidence, we have adopted the following Privacy Policy:

CREFCOA values our customer's personal and online privacy and adheres to strict online security measures to assure protection of your privacy. CREFCOA prohibits the selling, or providing, of personal information to third parties for their independent use. However, in the normal course of business, we make information available to related parties that we engage to assist with the processing and closing of your commercial mortgage, e.g. correspondent lenders, appraisal company, title company, lender's legal counsel, third party underwriter or processor.

During the course of the commercial loan process, specific information is collected from you and by third parties to assist with the processing, underwriting and closing of your commercial mortgage. Information that we obtain from you may be in the form of: loan request summary, emails, loan applications, personal financial statement, schedule of real estate owned, bank statements, property questionnaires, resume, tax returns and other documents relating to you or your property(s). Information obtained by third parties may be from: a consumer-reporting agency, title company, appraiser, engineering form, borrower or lender's counsel or other consumer information providers.

Protecting the confidentiality and security of your non-public personal information: we do not sell, give away, or exchange your personal information (email address, name, phone number, information contained in your loan request summary) to any non-related individual, group, or corporation.

As such, we restrict access to nonpublic personal information about you only to related parties who need to know information for the purpose of closing your commercial mortgage loan. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Personal information collected and retained: when you utilize the Apply Online, Request a Quote, Quick Quote, or Contact Us function via the Internet to inquire about a commercial loan or apartment loan, make application, or request a rate quote, we will collect personal and property information in order to process your commercial loan or apartment loan request. Such information is collected and maintained, in order to authenticate your identity, protect you and to be able to provide accurate information concerning your request. We must identify and verify you to prevent unauthorized entities from accessing your personal financial information.

If you have questions or just want to confirm that your personal information is correct, please contact our customer support department by email or call us at 1-844-359-6413.

It is the policy of CREFCOA to maintain accurate and complete information on our customers for the purposes of determining commercial loan or apartment loan eligibility. If you have any reason to believe that the information we hold with respect to you or your personal, business or property information is inaccurate, outdated, or incomplete, please contact us so that such information may be corrected or updated.

Third party information disclosure: without your written authorization and consent, CREFCOA will not release specific information about you or your commercial loan application to third parties, except where such release is necessary to complete a transaction related to obtaining a quote or approval of your commercial loan or apartment loan request, unless we are required to do so by law.